Product Guarantee

Seaside Casual furniture

EnviroWood® Frames offers a limited warranty (for normal use) against the structural failure of Envirowood Furniture for up to 25 years for residential. We further warranty our furniture to be free from manufacturer defects in material and workmanship for up to 1 year from date of purchase. Ovation will at its discretion, repair or replace defective furniture with the same or similar product (if discontinued) at no charge. No cash refunds will be made. Shipping and handling is not covered by this warranty. Envirowood, although extremely durable to the elements, may fade slightly when exposed to direct sunlight (99% UV stable) and some elements may cause staining of the furniture surface (usually removed with bleach based cleaner). Fading and staining are excluded from this warranty. This warranty applies to Envirowood Furniture manufactured after January 1, 1999 and applies to the original purchaser only. Resin Wicker Seaside Casual warrants that under normal use and proper care, Resin Wicker products are designed to withstand fading, weathering and ageing for 5 (five) years from time of delivery. Colour pigmentation can affect the colour consistency of Resin Wicker products, so there may be slight colour variations between production batches which does not fall under warranty consideration.

Powder Coated Aluminium Frames The finish on exposed Powder Coated Aluminium Frames is warranted? against peeling, cracking or blistering for a period of 3 years from the date of purchase (proof of purchase required). Blistering and oxidation of finishes due to damage caused by scratches, dents, power washing and dings are not covered by this warranty.

Stainless Steel Fasteners

Stainless steel fasteners are guaranteed not to fail structurally for a period of up to 25 years for residential use (from date of purchase). Stainless steel may rust in certain extreme conditions if not maintained as outlined under the "Envirowood Care and Maintenance" section. Rusting hardware or structural failure due to rusting hardware is not covered by this warranty.

Cushions

Cushions are warranted to be free from manufacturing defects for 1 year for residential and commercial use. Compression of cushions is not covered by this warranty. Although our cushions are water resistant they are not water proof and will absorb water in certain conditions. We advise that you shelter cushions in rainy conditions to avoid extended drying times.

These warranties do not cover the failure of products which, in our opinion was caused by acts of God, accident, neglect, abuse or improper shipping or handling and is void if our care and maintenance instructions were not properly followed


Frankford Umbrellas

10 Year Warranty

Frankford Umbrellas offers MARINE GRADE 9 OZ. SOLUTION DYED ACRYLIC FABRIC from several mills, including Sunbrella, Outdura, and Recasens. All marine grade acrylic fabrics we use carry a warranty of ten (10) years from the original date of purchase. 

This warranty does not cover damage caused by: abuse, negligence, vandalism, burns or fire of any kind, improper cleaning techniques, normal wear, perforations, weather soiling; environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is also not covered. The warranty, if applicable, does not cover labour, frames, systems, and installation supplied by the dealer or reseller.

Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 10 year, or 5 year warranty.

5 Year Warranty

Frankford Umbrellas warrants the FRAME STRUCTURE OF THE  GREENWICH and MONTEREY for a period of five (5) years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.

This warranty does not include damages sustained to these umbrellas while in any degree of tilt.

3 Year Warranty

Frankford Umbrellas warrants all POWDER COAT FINISHES ON ALUMINIUM CENTER POLES IN THE E GREENWICH and MONTEREY for a period of three (3) years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finishes on the aluminum center poles only.